This Refund Policy explains how billing and refunds work for Acloak (acloak.com). It works together with our Terms of Service.
In plain terms: Start with the 7-day free trial — cancel before it ends and you pay nothing. After that, plans renew monthly until you cancel; cancelling stops the next charge but doesn't refund the current month. Crypto payments can't be reversed, so double-check before you send.
1. Overview
Acloak is a monthly subscription with a free trial. Subscription fees are generally non-refundable once a billing period begins, except where required by law or as expressly stated below. Cancelling stops future renewals; it does not refund the period you're already in.
2. Free trial
In plain terms: No charge during the 7 days. Cancel before it ends = $0. We'll remind you before it converts.
Paid plans include a 7-day free trial. You are not charged during the trial. If you do not cancel before the trial ends, the plan automatically converts to a paid monthly subscription and your payment method is charged. We send a reminder before conversion, and you can cancel anytime from your account in a couple of clicks. Converting after the trial does not, by itself, create a refund right.
3. Subscriptions & cancellation
Subscriptions auto-renew each month until cancelled. When you cancel, your plan stays active until the end of the current paid period and then stops renewing. We do not pro-rate or refund the unused part of a period, and downgrades take effect at the next renewal.
4. Crypto payments
In plain terms: On-chain payments are final — they can't be charged back. If we ever approve a crypto refund, we send it to a wallet address you give us, minus network/exchange fees, and we're not responsible for sends you got wrong.
Cryptocurrency payments (USDT, BTC, ETH, LTC, and similar) are recorded on a public blockchain and are irreversible — they cannot be charged back. Any crypto refund is discretionary and handled manually. If we approve one:
- you must provide a valid receiving wallet address (the address you paid from may be one-time or derived and unusable for refunds);
- the refund is based on the amount we actually received, and network fees, conversion costs, and exchange-rate movement are deducted from or borne by you;
- we may, at our option, refund in crypto or in fiat; and
- we are not responsible for payment errors on your side, including wrong amounts, wrong network or coin, expired quotes, or over/under-payments.
5. Card payments & chargebacks
Card payments are processed by Stripe. Approved card refunds are issued to your original payment method and may take several business days to appear. If you believe you were charged in error, contact us first — we can usually resolve it faster than a dispute. Fraudulent or bad-faith chargebacks may result in immediate account suspension and forfeiture of access.
6. When refunds are not available
In plain terms: No refunds for breaking the rules, ad-account bans, partial months, or forgetting to cancel.
Except where the law requires otherwise, refunds are not available for: termination or suspension for breach of our Terms or Acceptable Use; ad-account reviews, suspensions, or bans, or any marketing result; partial-month or unused usage after cancellation; or failure to cancel before a renewal.
7. How to request a refund
Send us a request through our contact form with your account email, the order or transaction id (txid for crypto), and — for crypto — the wallet address to refund to. We review requests within 5 business days. Outside any mandatory legal window, approval is at our discretion.
8. Your statutory rights
Nothing in this policy limits any non-waivable consumer or statutory rights you may have under the laws that apply to you.
9. Contact
Billing questions? Reach us through our contact form.